Job vacancies in the UK are at a record high, making competition for new staff tough. Once you’ve recruited a new team member you want them up and running as soon as possible. It’s also important to retain your new staff to avoid the need to recruit again. But how? You need a great onboarding experience.
A report by Gallup showed that only 12% of employees think their organisation does a great job of onboarding. Employees with an exceptional onboarding experience are 2.6 times more likely to be satisfied with their place of work. Increased satisfaction aids recruitment, improves retention and increases productivity. Who wouldn’t want that?
So, here are 7 simple ways to create a great onboarding experience. Making you an employer of choice and a winner in the war for talent.
You can make a great start to your onboarding process before your new employee begins. Send new staff a pre-boarding pack with:
LinkedIn provides a handy Onboarding in a Box resource, including templates for your pre-boarding pack.
It’s also a good idea to contact your new employee by phone in the run-up to their start date. A personal touch allows them to ask questions and welcomes them to the team.
Make sure your legal documents are up to scratch to build trust, clarify expectations and lay the foundations for a successful employment relationship.
Have your contract of employment ready for their first day or before. It’s also a good idea to be organised with payroll documents too. Incorrect or late payment is a surefire way to damage trust!
It’s best to do all of this before they start. Then you can focus on the job at hand.
Don’t wing it! Have a plan, and get your onboarding ready in advance. There’s nothing worse than arriving on your first day to find no one was expecting you.
Prepare a checklist, like this one from ACAS, to share with your new hire. You may need to tweak your list to suit remote workers too.
The best pre-boarding packs and checklists won’t be effective without line manager buy-in.
To get your line managers on board:
Research by Gallup has shown for many years that having a best friend at work significantly increases satisfaction, retention and productivity. And since the pandemic, even more so.
Including social events in your onboarding plans helps your new staff meet colleagues and make some new friends.
You could also allocate a ‘buddy’ for each new starter to ‘show them the ropes’ and settle in.
Social connection is particularly important for employees working remotely, so make an extra effort for these workers.
There are lots of practical elements to an onboarding process. But take time to include cultural learning in your plans too.
Your company culture is your mission, vision and values. It’s the behaviours and attitudes that make you deliver top-notch service for customers.
Build this information into your onboarding plan. Provide written material about your mission and values along with real-life examples. Ask line managers to explain your culture in 1-2-1 meetings with new staff. And plan your onboarding training to emphasise your culture.
Training is a key element of any onboarding process for site and remote workers alike. You could include:
With a bit of planning and help from the wider team, you can create a great onboarding process. Your new starters will enjoy their experience and your business will reap the rewards.
Tayl is a training platform offering a wide range of engaging courses to support your onboarding plans. With a clear pricing structure and free trial available, you can be sure of a cost-effective solution that’s right for you.
Get started with a quick, 15-minute phone call or video chat to learn more about Tayl and see how we can help you and your team.
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