Case Study Streamlining Compliance Training and Staff Development: How Tayl Helped Ellingham Hall Elevate Customer Service Standards

3 mins read

About the Customer

Ellingham Hall is a UK-based hospitality business that specialises in hosting weddings and events. They prioritise staff training and compliance to ensure they provide excellent service to their clients.

The Challenge

Before working with Tayl, Ellingham Hall struggled to find a comprehensive training solution that met their needs. They needed a system that was easy to use, allowed them to set time restraints for courses, and offered a range of courses to train their staff and ensure compliance.

The Solution

After signing up with Tayl, Ellingham Hall received exceptional support from the very beginning. They had a great initial discovery meeting with Mike, who was professional yet friendly. Any support they requested was promptly offered.

Tayl’s platform offered an excellent range of courses to train staff and ensure compliance, including Food Safety Training, Fire Warden Training, and Cellar Management. As the General Manager, David  was able to set time restraints for courses to be completed and track the team’s progress.

The Results

By using Tayl, Ellingham Hall was able to streamline their compliance training process and elevate their customer service standards. They were able to ensure that their staff had the necessary skills to provide excellent customer service, while also staying compliant with UK legislation.

According to David, the General Manager of Ellingham Hall, “Since signing up with Tayl, we have received excellent support. The platform is easy to use, and the range of courses has been invaluable in ensuring compliance and staff development. As General Manager, I am able to set time restraints for courses to be completed and track the team’s progress.”

If you’re looking for a comprehensive training solution for your business, contact Tayl today and discover how we can help you meet your training needs and stay compliant with legislation.

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