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Customer Service
This customer service course will equip you with the best quality customer service knowledge and skills, despite your role or industry of business, from receptionists and call centre personnel to waiting staff and retail workers.
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Accredited training
Fully accredited and meets UK and EU legal requirements.
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Duration 1 hour 50 mins
Complete the course online at your own pace, with no time limit.
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Certificate of completion
Receive a printable PDF e-certificate when you complete the course.
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All major browsers and devices
Access the course using PC, Mac, iOS or Android devices.
About this course
This course will cover the essentials for providing excellent customer service, its importance, communication etiquette, and handling complaints.
This course is designed for everyone who interacts with customers on a regular basis. With this key information, you'll not only provide customers with high-quality service face-to-face, over the telephone, or by e-mail.
What’s Included
- Fully accredited organisation
- Compatible with PC, Mac, iOS, and Android devices
- Printable PDF e-certificate upon completion
Modules
Discover the features of excellent customer service
Define what excellent customer service means to your customers and apply strategies to keep on top of their changing needs.
Exceed expectations
We cover the small touches that can have a massive impact on how your customers view your business.
Recognise the benefits
Know that good customer service can leave your customers feeling valued, making them far more likely to return or recommend your business.
Handling complaints
Sometimes things don’t go to plan. Learn how to handle complaints so your customers feel valued and listened to.
How it works
Learn online, at your own pace
How it works
Our e-learning courses are delivered online through the Tayl platform, so you can complete them on any device that can access the internet, take a break at any time and pick up where you left off.
Make this course your own.
Edit any part of this course to match your own policies and procedures, or build new training with video, images, quizzes and flashcards. No technical skills needed.
Add it to your onboarding.
Include this course in an onboarding pathway so every new starter completes it at the right time, alongside the documents and policies they need to read and sign.
Track progress and certificates.
See who has completed the course, who is overdue and when a refresher is due. Tayl sends the reminders for you and keeps every certificate ready to download.
Custom quote
Training for larger teams
If you want to buy in bulk or access more LMS features, fill in the form or email hello@tayl.net.
Thanks, we'll be in touch.
We'll send your custom quote soon.
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Book a quick look around
In a short demo, we will show you how Tayl can help you train staff, keep shifts connected, onboard new starters and share knowledge across your hospitality business.
