This course will cover the essentials for providing excellent customer service, its importance, communication etiquette, and handling complaints.
All our courses for 1 user. Just £10.
This course is designed for everyone who interacts with customers on a regular basis. With this key information, you'll not only provide customers with high-quality service face-to-face, over the telephone, or by e-mail.
Define what excellent customer service means to your customers and apply strategies to keep on top of their changing needs.
We cover the small touches that can have a massive impact on how your customers view your business.
Know that good customer service can leave your customers feeling valued, making them far more likely to return or recommend your business.
Sometimes things don't go to plan. Learn how to handle complaints so your customers feel valued and listened to.
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