Necessary training for employees who directly deal with customers

Customer Service

This course will cover the essentials for providing excellent customer service, its importance, communication etiquette, and handling complaints.

LPI Accreditation CPD Accreditation CPD Member RoSPA Accreditation
customer service representative
Customer Service

Training you can trust

This course is designed for everyone who interacts with customers on a regular basis. With this key information, you'll not only provide customers with high-quality service face-to-face, over the telephone, or by e-mail.

  • Fully accredited organisation
  • Compatible with PC, Mac, iOS, and Android devices
  • Printable PDF e-certificate upon completion
  • Estimated duration: 1 hour 50 mins.

Discover the features of excellent customer service

Define what excellent customer service means to your customers and apply strategies to keep on top of their changing needs.

Exceed expectations

We cover the small touches that can have a massive impact on how your customers view your business.

Recognise the benefits

Know that good customer service can leave your customers feeling valued, making them far more likely to return or recommend your business.

Handling complaints

Sometimes things don't go to plan. Learn how to handle complaints so your customers feel valued and listened to.

All your staff training for £99 a month

Includes every feature we offer. Join now and receive a free 14-day trial. No credit card required.

Get started today

Everything you need

Employee Onboarding, Course Building, and Access to All the Courses You Need.

A comprehensive collection of features, courses, and tools for you and your team.

  • Completion certificates
  • Create unlimited courses
  • Accessible on PCs, smartphones and tablets
  • Collect staff e-signatures
  • Personalised url
  • 100GB Document Storage
  • Single site licence
  • Unlimited access to 80+ courses
  • Add and remove users as required
  • Track completions and access staff certificates
  • Edit and update our courses for your needs
  • Share files and resources
  • Own logo and branding
  • 14-day money-back guarantee

Frequently asked questions

Got more questions? No problem, reach out to us at hello@tayl.net.

What's included in the free trial?
You get access to all our platform’s features. You can browse our courses and start creating training, but you're unable to download certificates for courses.
Do I get a certificate?
Not in our free trial. But usually, yes! When you complete a course you're issued with a printable completion certificate at no extra cost.
Can I retake courses?
We understand that it can take a bit of time to understand the material. That's why you can have as many retries of a courses as you need at no extra charge.
This seems really affordable, what's the catch?
Honestly, there isn't one. We've been delivering training online for years and we've gotten really good at it. We develop all our own courses and technologies in house which allows us to keep prices down and pass those savings on to you.
What devices do the courses work on?
The courses work on any modern internet browser on any device. Whether you're using Chrome, Firefox, Safari or Edge on an iPhone, Android, Laptop or PC everything will work just fine.
How does the money back guarantee work?
Really easily. Just let us know you'd like a refund and we'll make it happen. No questions asked.