Effective 28 Sept 2026
These terms cover the Tayl service: our web apps at tayl.pro and taylapp.net, the Tayl iOS and Android apps, the Tayl API, our website and related support. “You” means the organisation that subscribes to Tayl (the “Customer”), and “Users” are the people you invite. “Tayl”, “we” and “us” mean Azilo Technologies Limited, trading as Tayl, a company registered in Scotland (company number SC463451, VAT number [number]), with its registered office at Suite 6A, Newhailes Business Park, Newhailes Road, Musselburgh, East Lothian, EH21 6RH. Contact us at hello@tayl.net.
You agree to these terms when you create an account, accept an order or use a paid plan. Tayl is for business use only: you confirm you are acting for business or organisational purposes, not as a consumer, and that the person accepting is authorised to do so.
You are responsible for your Users’ use of Tayl and for making sure they follow section 3. Users agree to section 3 and our Privacy Policy on account creation, when they first sign in (where available) or by continuing to use the application.
If documents conflict, this order applies: a separately signed agreement, an accepted order, the Data Processing Addendum (for the processing it covers), then these terms.
Tayl is software for staff learning, training records and workplace communication. Features, capacity and support depend on your plan and add-ons. We may improve or change features. If a change materially reduces a paid service, we will give reasonable notice where practical and explain your options.
Tayl helps you organise, deliver and record training, but does not give legal advice. You remain responsible for deciding what training your staff need and for meeting your own legal and regulatory obligations.
We may offer a free plan with limited people and features, and beta features such as Chat. Beta features are provided as they are, may change or be withdrawn, and have no service level. We may change or withdraw the free plan, and may deactivate a free account after 30 days without activity; a User can reactivate it by signing in.
You are responsible for choosing your admins, keeping account details accurate, setting appropriate permissions and making sure Users protect their sign-in details. Tell us promptly if you suspect unauthorised access.
You and your Users must use Tayl lawfully and must not:
post or upload anything unlawful, infringing, abusive, threatening, discriminatory, sexually explicit or otherwise objectionable;
harass or bully anyone;
compromise security, try to access another account or interfere with the service; or
use automated means that unreasonably disrupt the service.
We do not tolerate objectionable content or abusive behaviour. Users can report messages, your admins can delete messages and restrict Users, and we may remove content or suspend access under section 7.
You are responsible for the content your Users post, and for the API keys, webhooks and public links you create (such as course preview links) and the data sent through them.
You keep your rights in what you upload, such as courses, documents, messages and images, and in the records created through your use of Tayl, such as training records (“your content”). You give us the limited rights needed to host, process, display, transmit, back up and support your content to provide the service, and confirm you have the rights and permissions to do so. We never take ownership of your content.
We and our licensors keep all rights in the software, websites, design and Tayl-supplied content. While you have an account, you may use Tayl-supplied courses to train your own staff, but not sell, publish or share them outside your organisation. If you customise a Tayl-supplied course, you own your changes and we keep our rights in the original. We may use feedback and suggestions about the service without obligation to you.
Each party will protect the other’s confidential information with reasonable care and use it only for this agreement. This includes your non-public content, business information and anything marked or reasonably understood to be confidential. Either party may share it with staff, advisers and service providers who need it and are bound by confidentiality, or where the law requires, giving notice where permitted. This does not apply to information that is public, already known, independently developed or lawfully received from someone else.
Your plan, user limits, price, billing frequency and add-ons are shown at checkout or in your order. Paid plans are billed in advance, monthly, quarterly or annually, and annual plans may carry a discount. Prices exclude taxes unless stated. You authorise us or our payment provider to collect amounts due.
Paid plans renew automatically for the same period at the price shown in your account, unless you cancel before the renewal date. We will give at least 30 days’ notice of a price increase. It applies from your next renewal after that notice, and you may cancel before then.
Upgrades apply straight away and are charged pro rata for the rest of the billing period. Downgrades apply once your organisation fits the smaller plan, with any difference credited against future invoices rather than refunded. Invoices are payable within 30 days. If a payment fails, we will tell you, and may suspend paid features if it is still unpaid 14 days later. Any free trial follows the details shown when it is offered.
You may cancel a paid plan at any time from your account’s billing settings or by emailing hello@tayl.net. Cancelling stops the next renewal; there is no commitment beyond the billing period you chose, unless an order says otherwise. Paid features continue to the end of the paid period. Your account then moves to the free plan where one is available, or is otherwise restricted. If you have more people than the free plan allows, access is limited to billing and people management until you fit the free plan or choose a paid plan.
If a substantial part of a prepaid period remains, you may ask us for a pro-rata refund for the unused whole days. We consider these requests case by case and will confirm any refund, and any earlier end date, before processing it. This does not affect refunds required by law or agreed in an order.
We keep your content while your account exists, including on the free plan or while restricted, so you can export it or return to a paid plan. At any time, you can ask us to export your people, training records, certificates and signed documents (in CSV and PDF, within 30 days), or to close your account and delete your data. If an account has had no paid plan and no sign-ins for three years, we may close it after giving your admins at least 30 days’ notice. When an account is closed, we delete its data as set out in section 7 of the Data Processing Addendum.
We may suspend all or part of the service, or an individual User, where reasonably necessary to deal with a security threat, suspected misuse or breach of section 3, fees unpaid 14 days after notice, or a legal requirement. Where practical, we will give notice and a chance to resolve the issue first.
Either party may end the agreement if the other commits a material breach and does not remedy it within 30 days of written notice, or immediately if it cannot be remedied. If you end it because of our breach, we will refund prepaid fees for the period after it ends. If we permanently discontinue a paid service, we will give reasonable notice and refund prepaid fees for the period it is no longer provided.
Ending the agreement does not affect amounts already due or rights already accrued. Sections 4, 6, 8, 9 and 11 continue afterwards.
We aim to provide a reliable service and reasonable support, but maintenance and unexpected interruptions can happen. Any service level must be agreed separately in writing. Except as set out in these terms, and as far as the law allows, the service is provided without implied terms about quality or fitness for a particular purpose.
Neither party is liable under or in connection with these terms for indirect or consequential loss, or for loss of profit, revenue, business or goodwill. This does not reduce your obligation to pay fees.
Each party’s total liability under or in connection with these terms, in each 12-month period from the date you first accepted them, is limited to the greater of £1,000 and the fees paid or payable for that period. This cap does not apply to payment obligations, misuse of the other party’s intellectual property, or liability that cannot lawfully be limited. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
Our Privacy Policy explains how we use personal data for our own purposes. When we process your staff’s or Users’ data for you, you decide how it is used and we act on your behalf under the Data Processing Addendum, which forms part of these terms.
You are responsible for the notices and lawful basis you need to use Tayl with your staff, including for activity and device reports, chat moderation and oversight, and how long you keep records. Before turning on Chat oversight, you must meet the requirements in section 1 of the Data Processing Addendum.
You may invite staff aged 16 or over. For staff under 18, you are responsible for any extra safeguards and for giving them information they can understand.
Integrations (such as HR and rota systems), webhooks and API connections are connected only when you enable them. They are governed by your own agreements with those providers, and you are responsible for the data you send to them.
We may update these terms to reflect changes to the service, the law or our business. We will publish updated terms with an effective date and tell you by account notice or email at least 30 days before a material change takes effect, unless it is needed sooner for legal or security reasons. If you do not accept a material change, you may cancel before it takes effect.
Neither party is liable for delay or failure caused by events beyond its reasonable control. We may use subcontractors and may transfer this agreement as part of a sale or reorganisation of our business. You may transfer it only with our written consent, which we will not unreasonably withhold.
These terms, any order, any separately signed agreement and the documents they refer to are the whole agreement about the service. If any part is unenforceable, the rest still applies. A delay in enforcing a right is not a waiver. No one other than you and us has rights under these terms, including under the Contract (Third Party Rights) (Scotland) Act 2017. Notices may be sent by email to hello@tayl.net or to your account owner.
These terms are governed by Scots law, and the Scottish courts have jurisdiction, subject to any mandatory law that applies.