Customer Service
This customer service course will equip you with the best quality customer service knowledge and skills, despite your role or industry of business, from receptionists and call centre personnel to waiting staff and retail workers.
A quick and practical guide to coffee done right. Learn about espresso, how to steam milk for latte art, and how to prepare hot and cold drinks that meet professional quality standards.
Accredited training
Fully accredited and meets UK and EU legal requirements.
Duration 10 minutes
Complete the course online at your own pace, with no time limit.
Certificate of completion
Receive a printable PDF e-certificate when you complete the course.
All major browsers and devices
Access the course using PC, Mac, iOS or Android devices.
Master the essentials for making great coffee. From understanding beans and espresso shots to steaming milk and pouring microfoam, this course builds the skills needed to consistently serve high-quality hot and cold coffee.
Ideal for baristas, hospitality teams, and anyone serious about coffee.
To complete your course and download your Coffee Basics: How to Make the Perfect Coffee certificate, you need to have correctly answered enough questions in the quizzes throughout the course. You’re able to retake these quizzes as many times as you want. The certificate is printable and will be accessible at any time when you log into our platform. The certificate is saved on our system so you can use it to prove a commitment to ongoing legal compliance.
Introduction to coffee; Types of coffee beans; Common types of black and milk espresso coffees; How to steam milk for latte art; Common types of iced or cold coffee drinks.
Easy experience and all round useful. In depth training courses.
Preview
How it works
Our Coffee Basics: How to Make the Perfect Coffee e-learning course is delivered online through our Tayl platform. This means you can complete this course on any device that can access the internet, and you can take a break at any time and save your progress. You can also add more users to your account, access more compliance training courses, and track who has done what.
Edit any part of this course to match your own policies and procedures, or build new training with video, images, quizzes and flashcards. No technical skills needed.
Include this course in an onboarding pathway so every new starter completes it at the right time, alongside the documents and policies they need to read and sign.
See who has completed the course, who is overdue and when a refresher is due. Tayl sends the reminders for you and keeps every certificate ready to download.
Custom quote
If you want to buy in bulk or access more LMS features, fill in the form or email hello@tayl.net.
We'll send your custom quote soon.
Got more questions? No problem, reach out to us.
When you complete a course you’re issued with a printable Coffee Basics: How to Make the Perfect Coffee completion certificate at no extra cost.
We understand that it can take a bit of time to understand the material. That’s why you can have as many retries of a course as you need at no extra charge.
It’s not a trick, you really get this course, certificates, and all our library for up to three team members. You simply need a work email address. It’s free because we believe in our product. And we think that once you try it, you’ll come back to us again and recommend our system to your friends. So, what are you waiting for, get your course today.
The courses work on any modern internet browser on any device. Whether you’re using Chrome, Firefox, Safari or Edge on an iPhone, Android, Laptop or PC everything will work just fine.
This customer service course will equip you with the best quality customer service knowledge and skills, despite your role or industry of business, from receptionists and call centre personnel to waiting staff and retail workers.
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