Master guest management for seasonal events. Learn to stay calm, professional, and confident while creating safe, enjoyable celebrations. Perfect for staff managing parties, corporate dinners, and seasonal gatherings.
Accredited training
Fully accredited and meets UK and EU legal requirements.
Duration 10 minutes
Complete the course online at your own pace, with no time limit.
Certificate of completion
Receive a printable PDF e-certificate when you complete the course.
All major browsers and devices
Access the course using PC, Mac, iOS or Android devices.
Learn how to confidently manage guests at high-energy seasonal events like Christmas parties, corporate dinners, and celebrations. This course covers preparation, communication, guest safety, and handling challenging situations with professionalism and care. Build the confidence to create safe, enjoyable, and memorable experiences for every guest - even in the busiest festive settings.
Perfect for staff managing parties, corporate dinners, and seasonal gatherings.
To complete your course and download your Festive Toolbox: Looking After Your Customers certificate, you need to have correctly answered enough questions in the quizzes throughout the course. You’re able to retake these quizzes as many times as you want. The certificate is printable and will be accessible at any time when you log into our platform. The certificate is saved on our system so you can use it to prove a commitment to ongoing legal compliance.
Creating a welcoming and enjoyable event atmosphere; How to prepare for the event and working as a team; Communicating with confidence and professionalism; Ensuring guest safety and comfort; How to handle intoxicated or disruptive behaviour; Handling complaints and difficult situations calmly.
Easy experience and all round useful. In depth training courses.
Preview
How it works
Our Festive Toolbox: Looking After Your Customers e-learning course is delivered online through our Tayl platform. This means you can complete this course on any device that can access the internet, and you can take a break at any time and save your progress. You can also add more users to your account, access more compliance training courses, and track who has done what.
Edit any part of this course to match your own policies and procedures, or build new training with video, images, quizzes and flashcards. No technical skills needed.
Include this course in an onboarding pathway so every new starter completes it at the right time, alongside the documents and policies they need to read and sign.
See who has completed the course, who is overdue and when a refresher is due. Tayl sends the reminders for you and keeps every certificate ready to download.
Custom quote
If you want to buy in bulk or access more LMS features, fill in the form or email hello@tayl.net.
We'll send your custom quote soon.
Got more questions? No problem, reach out to us.
When you complete a course you’re issued with a printable Festive Toolbox: Looking After Your Customers completion certificate at no extra cost.
We understand that it can take a bit of time to understand the material. That’s why you can have as many retries of a course as you need at no extra charge.
It’s not a trick, you really get this course, certificates, and all our library for up to three team members. You simply need a work email address. It’s free because we believe in our product. And we think that once you try it, you’ll come back to us again and recommend our system to your friends. So, what are you waiting for, get your course today.
The courses work on any modern internet browser on any device. Whether you’re using Chrome, Firefox, Safari or Edge on an iPhone, Android, Laptop or PC everything will work just fine.
This customer service course will equip you with the best quality customer service knowledge and skills, despite your role or industry of business, from receptionists and call centre personnel to waiting staff and retail workers.
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In a short demo, we will show you how Tayl can help you train staff, keep shifts connected, onboard new starters and share knowledge across your hospitality business.
